Delete your Becoming account

You can delete your Becoming account in the app or by email. Both options are free.

Before you start

Deleting your account does not cancel a subscription. Cancel it first in your App Store or Google Play subscription settings.

Option 1: delete in the app

Open Becoming and go to Settings.
Open Account.
Tap Delete Account.
Type DELETE to confirm. If you signed up with an email and password, enter your password too.

Your account is closed and scheduled for deletion. If you sign back in within 30 days, the deletion is cancelled and everything is restored. After 30 days, your data is permanently deleted.

Option 2: delete by email

No access to the app? Email support@becoming.help from the email address on your account. Say you want your account deleted. We confirm it is you before we delete anything, so we may reply with a question.

What is deleted

After the 30 days, we permanently delete your account and the data linked to it:

Your chats with Zya.
Your moods, gratitude entries, and reflections.
Your goals, plans, practice notes, results, and awareness logs.
Your setup answers, name, and email address.
The summaries, patterns, and insights Zya made from what you shared.
Your feedback, safety records, and usage records.
The plan details we store. We also ask RevenueCat to delete your purchase records.

What may be kept, and for how long

Copies in backups are deleted within six months.
Our AI providers may keep data for a limited time to detect abuse. For example, OpenAI may keep API data for up to 30 days.
Sentry keeps crash reports for up to 90 days.
Apple and Google keep their own purchase records under their own rules, for example for tax and refunds.
We keep a record of consents and deletion requests as long as needed to show we followed the law, and statistics without any way to identify you.

Voice recordings are never kept. More detail is in the Privacy Policy and the Consumer Health Data Privacy Policy.

Questions

Email support@becoming.help, or visit Support.