Terms of Service for Becoming Last Updated: October 23, 2026 These Terms are an agreement between you and Zager Consulting LLC ("Becoming", "we", "us") about your use of the Becoming app (the "Service"). 1. WHO CAN USE BECOMING You must be at least 18 years old to use Becoming. If we learn that a user is under 18, we will close the account and delete its data. We do not knowingly collect personal information from anyone under 18. Becoming is offered in the United States only. It is not currently available to people who live in Illinois. 2. NOT MEDICAL CARE OR THERAPY Becoming is a self-reflection and habit tool for adults dealing with everyday stress, habits and confidence. It does not diagnose, monitor or treat any disease or mental health condition. Becoming is not a healthcare provider. Zya is an AI coach. It is not a person, a therapist or a source of medical care. No Professional Relationship: Using the Service does not create a doctor-patient, therapist-client or any other healthcare relationship. AI, Not a Person: You understand that Zya is artificial intelligence, not a human being. It has no professional license and cannot diagnose or treat any condition. Talk to a Professional: If you have, or think you may have, a health or mental health condition, talk to a qualified professional. Do not start, stop or change any treatment or medication because of something in the app. 3. NOT FOR EMERGENCIES DO NOT USE THE SERVICE IN AN EMERGENCY. If you are thinking about suicide, are in crisis or are in danger, call or text 988 (Suicide and Crisis Lifeline) or call 911 in the U.S. We do not watch conversations in real time and cannot provide crisis help. If the app detects possible signs of a crisis, it shows you crisis lines automatically. We do not contact you, your family or emergency services. 4. AI CONTENT AI can be wrong. Zya's replies may be inaccurate, incomplete or not right for you. Your Judgment: You decide what to do with anything Zya suggests. Do not make major life, health, legal or money decisions based only on what the AI says. Practising With Other People: Some activities involve other people. You choose whether to do them. Skip anything that feels unsafe, and never do an activity with someone who might hurt you. Safety Checks and Reporting: Before Zya writes any reply, every message is automatically checked for signs of crisis or harm. If possible signs of a crisis are found, the app shows crisis resources instead of a normal reply. If a reply from Zya is harmful, inappropriate, wrong or makes you feel unsafe, press and hold it (or tap the ... under it) and choose Report this response. Our team reviews reports to help correct how Zya responds. We may suspend or close accounts that misuse the Service, as described in Section 8. 5. YOUR DATA AND AI PROCESSING Privacy Policy: Our Privacy Policy and our Consumer Health Data Privacy Policy explain what we collect and how we use it. They are part of these Terms. AI Consent: Before you use AI features, we ask for your separate permission to store what you share and send it to our AI providers (OpenAI and Google) to create Zya's replies. You can withdraw that permission in Settings, AI & Your Data. AI features stop working until you allow it again. No Training: We do not use your conversations or other content to train AI models. Share With Care: Please do not put things like government ID numbers, bank details or passwords into the chat. Security: We protect your data with encryption and access controls, but no online service is completely secure. 6. ACCEPTABLE USE You agree not to: use the Service for anyone under 18 or on someone else's behalf without permission; break the law with it; try to access other people's data; interfere with, reverse engineer or overload the Service; or use it to create content that harms others. 7. PRICE AND SUBSCRIPTIONS Free Plan: You can use Becoming for free. The free plan has limits, such as a daily number of chats with Zya and one active goal. We may change what the free plan includes. Become Plan: The Become plan is an optional paid subscription that removes or raises those limits. The app shows the price, the billing period (monthly or yearly) and any free trial before you buy. Prices are set in your local currency by the App Store or Google Play. Limits Never Block Crisis Lines: If the app detects possible signs of a crisis, it shows you outside crisis lines, such as 988, even if you have reached a free plan limit. Becoming does not provide crisis help itself; see Section 3. Payment: You buy the Become plan through the Apple App Store or Google Play, using your Apple or Google account. They take the payment, not us. Their terms also apply to your purchase. We never see your card or bank details. Auto-Renewal: Your subscription renews on its own at the end of each billing period, at the price then in effect, until you cancel. Your Apple or Google account is charged within 24 hours before the period ends. Free Trials: If your plan has a free trial, you are not charged during the trial. When the trial ends, your paid subscription starts and you are charged unless you cancel at least 24 hours before the trial ends. A free trial is offered once per person and plan, as the store decides. Cancelling: You can cancel at any time in your App Store or Google Play subscription settings. In the app, go to Settings, Your Plan, Manage plan. Cancelling stops the next renewal. You keep the Become plan until the end of the period you paid for, then your account goes back to the free plan. Deleting your Becoming account does not cancel your subscription. Cancel it in the store first. Refunds: Apple and Google handle refunds under their own policies. To ask for a refund, contact Apple (reportaproblem.apple.com) or Google Play. We cannot issue refunds for store purchases ourselves. Where the law gives you a right to a refund, nothing in these Terms limits it. Price Changes: If we raise the price of your subscription, the store will tell you before it applies, and you can cancel before the new price starts. If the law or the store requires it, you will be asked to agree to the new price first. Restoring Your Plan: If you change phones or reinstall the app, sign in and tap Restore purchases on the paywall or in Settings, Your Plan. Apple Users: If you bought through the Apple App Store, Apple's Licensed Application End User License Agreement (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/) also applies. These Terms are between you and us, not Apple, and Apple is not responsible for the Service or its support. 8. ENDING YOUR USE By You: You can delete your account at any time in Settings, Account. Your account is scheduled for deletion and closed. If you sign back in within 30 days, the deletion is cancelled. After 30 days, we permanently delete your data as described in the Privacy Policy. Deleting your account does not cancel a subscription (see Section 7). By Us: We may suspend or close your account if we reasonably believe you broke these Terms or your use puts others at risk. After Ending: Your right to use the Service stops. Ending your use does not cancel a store subscription; see Section 7. Parts of these Terms that by their nature should continue (such as Sections 8 to 10) continue. 9. LIABILITY The Service is provided "as is" and "as available", without warranties of any kind, to the extent the law allows. To the extent the law allows, Zager Consulting LLC is not liable for indirect, incidental, special or consequential damages from your use of the Service. Our total liability for any claim about these Terms or the Service is limited to the greater of the amount you paid us in the six months before the claim, or $50 USD. You agree to cover claims and costs that result from your misuse of the Service or your breach of these Terms. Nothing in these Terms limits rights you have under law that cannot be limited by contract. 10. GOVERNING LAW These Terms are governed by the laws of the State of Iowa, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Iowa, unless the law where you live gives you the right to bring a claim there. 11. CHANGES TO THESE TERMS We may update these Terms. If a change is material, we will tell you in the app before it takes effect and ask you to agree again. 12. CONTACT Zager Consulting LLC support@becoming.help